TUTOR REGISTRATION

If you are passionate about knowledge, please consider tutoring with us

Our tutors take pride in helping students to engage and progress in their studies. Our team of education specialists are here to help you become the best tutor you can be.

Please email our Tutor Services Manager, Anna Shepherd, at ashepherd@oepasia.com to learn more about tutoring with Online Education Partnership. We look forward to hearing from you.

Why tutor with Online Education Partnership:

  • We provide training and continued support to build your ability and networks as a tutor
  • You control when and where you work
  • We manage the student and parent bookings
  • We provide detailed notes on each student you teach
  • We provide teaching resources to ensure you’re able to plan the best lesson
  • We pay our tutors well and offer bonuses for strong performance

WORKING WITH ONLINE EDUCATION PARTNERSHIP

What is Online Education Partnership?

Headquartered in Hong Kong, Online Education Partnership (OEP) offers premium online tutoring. 

OEP connects Asian parents and their children, with tutors selected from leading universities in the UK. We are here to supplement and widen a child’s learning experience.

Our platform is designed to make it not only as easy as possible for tutors to get work and successfully teach but also for parents to easily search through a wide selection of tutors with expertise in specific subjects relevant to their children. Our sophisticated platform has a straight-forward and efficient instant lesson booking system and provides all the tools and infrastructure for an optimal online learning experience.

Why are we different?

We are not simply a tutoring agency offering one-to-one tuition. OEP aims to make the whole process as easy as possible for tutors, whether it be booking lessons, preparing materials or giving tutorial. Our goal is to provide a platform that is as good as, and in some cases surpasses, the physical tutoring experience.

We have developed a easy-to-use and reliable online platform for delivering our lessons; an efficient payment and booking mechanism and a library of resources and materials to help our tutors deliver their lessons. While we don’t write the lessons for you, we do want to make it as easy as possible for you to deliver the best possible experience to clients.

How much do I earn with OEP?

Every tutor will initially be paid £20 for a 50minute lesson. Based on availability, a tutor can accept as many hours as they want a week.  Where a student fails to turn up for a lesson, we pay £10 and allow the tutor to drop off the lesson after 20 minutes.

In addition to the money you’ll earn, we are also here to help you with your professional development. For regular tutors, our senior staff and shareholders will offer mentoring and opportunities to help you develop your careers. 

Who do we tutor?

OEP focuses on tutoring children up to the age of 18. We cover all exams from Key Stage 2 and 3 to GCSE, A-levels, Pre-U and IB. There is the option of general learning. For those looking to apply to university in the UK, we also offer help on university applications, aptitude tests, personal statements and interviewing skills.

As your lessons progress you will quickly become the ’tutor of choice’ for these students for the weeks, months or years ahead. 

What time of day will I be tutoring?

The majority of our students are in Hong Kong and Mainland China, however we also tutor students in Europe, the Middle East and Australia, so it is important to take note of the timezones. For Hong Kong and China-based students, the time zone is seven or eight hours ahead of the UK, depending on the time of the year. This means that the most common time for tutoring is between 8am and 1pm in the UK.

How do lessons work?

You will receive a confirmation email with a link attached to the tutoring platform. When it is time for the lesson, clicking on this link will take you to the login automatically. You may see more details about what to expect from your first lesson in this document.

How do I apply to be a tutor?

Signing up is easy.  Please go to the Tutor Application Form and simply fill in your details on the sign up form and we will get back to you as soon as possible. We ask that you use your university email address; otherwise you may have to complete certain DBS checks. Once you have completed this and we have reviewed your details, we might then ask you for a 15-minute online interview with a member of our team.

Before the interview, you will be required to prepare 3 short tasks:  practical demonstration a Ted Talk and a sample question and answer. The rest of the interview will consist of a short chat and some questions on tutoring and Tute Online.

After you have been accepted as a tutor, we will add your details to our E-booking system and send you an email with your login details. All that’s left to do is complete your profile, add your qualification, write your resume and add a photo so that parents and children can search for you within the website.  We provide a simple calendar system where you can chose your desired availability which is then automatically published to the booking systems allowing parents to book tutorials with you.

Who is eligible to tutor with OEP?

OEP recruits students who are currently studying at top UK Universities, have achieved excellent grades at school, and are eligible to work in the UK on a self-employed basis. You are also welcome to apply if you are a post-graduate. As well as top grades, we look for enthusiastic, articulate and well-motivated individuals to join us.

Do I need previous tutoring experience?

Previous tutoring experience is useful, however it is not necessary for tutoring with OEP. Our research has shown that students react well to tutors whom they see as current and relevant; you simply need to make learning fun to be able to communicate effectively with the student. We also have a highly experienced former tutor working as our Tutor Services who is on hand to offer support and training.

What subjects can I tutor?

You can tutor GCSE or lower level subjects which you have studied at A-level (or similar) and achieved an A/A* or equivalent grade. To tutor a subject at A-level or equivalent, it must form a major part of your degree. If you have completed IB instead of A-Level, you will need a six or seven in your chosen tutoring subject to tutor up to GCSE level, and study the specified subject for your degree to tutor IB. If you have completed Pre-U, you will need a D1, D2 or D3 in your preferred tutoring subject to teach up to GCSE level. If you are an English native speaker, you may well be asked to simply tutor spoken English.

The subjects that are on offer are as follows:

English
Maths
Biology
Chemistry
Physics
Geography
History
Mandarin
French
Economics
Computer Science

What will happen in the interview?

We like to make sure that our tutors are well-motivated, strong communicators and can articulate concepts well. However, this part of the process is just as much an opportunity for you to interview us as for us to interview you.  Prior to the interview, you will be required to prepare 3 short tasks:  practical demonstration; This will be something practical, such as how to make a paper aeroplane or how to tie shoe laces.  These practical questions will enable you to demonstrate your ability to engage a student and how you react when the student encounters difficulties in understanding. Secondly you will need to come up with a Ted Talk, for which you might be asked to give a short overview. And finally, a mini lesson; a sample question and answer that you might give in a normal lesson, which will be conducted on our online tutoring platform. This should be in the subject that you are applying to tutor. The rest of the interview will consist of a short chat and some questions on tutoring and Tute Online.

You will also have the opportunity to run through how Tute Online works and ensure that any questions you may have are answered.

What happens if I pass the Interview stage?

As part of the recruitment process, you will be required to attend a Skype interview with one of the team here at Tute.HK. A decision will then be made on whether you will be registered as a tutor on the system. You will receive an email with instructions as to the final steps of the process. The main aspects of this will include being sent a login and password to access the Learn App, information on how to use the platform, a request for certain details for payment and a link to the tutoring platform. Here you will be able to practice and get used to how to use the system. 

How quickly can I start tutoring?

Once signed up as a tutor, you will proceed through the application process as described in How do I apply to be a tutor?. If you pass the interview, you will then be registered as an official tutor. We will open an account for you on the platform and will send you a login and password. You will then need to write a short resume about yourself and send it in to us. When you have filled in your availability on the timetable, clients can then choose you to tutor. We hope that you will receive work as soon as possible but there are a few factors to be aware of:


Tutoring is seasonal: the stream of students will be smaller at certain times of the year. Tutoring is at peak in the months of May, June and several weeks before other annual exams. However, tutoring is pervasive in Asia and is normally prevalent all year round. The rule of thumb is the sooner you sign up, the better – there are always parents looking to get in touch with tutors!

We will also be providing a professional development programme to aid our tutors and various test lessons for which you will be paid. In addition tutors will have access to a selection of our webinars, which will be given by leaders in their respective fields.

Most tutors will receive a pupil shortly after joining. To increase your chances, make sure your resume is up to date and appealing to parents.

Once registered, what should I write in my resume?

Your resume is a short introduction about yourself. You should talk a little about yourself, your interests and hobbies and ideally why you have a passion for the subject you are tutoring. You may not be tutoring English, but your grammar and spelling should be perfect. If you have had previous experience in tutoring, simply state how much experience.

Where can I learn more about OEP rules and guidelines?

Please refer to our Terms and Conditions and Privacy Policy, with particular note that you must be eligible for self-employment in the UK. Please remember that this is an education platform at the forefront of the industry. We provide content, advice and guidance but we do require that tutors are 100% prepared before each class. This means tutors will need to prepare the content thoroughly before a class. As always, please be presentable.

Managing, Booking and Conducting Tutorials

What do I need to run an online lesson?

All that is required to run an online tutoring session is a laptop or desktop, webcam and headphones with working microphone. We have a useful and growing database of content for all our tutors. Whether it be an 11+ English comprehensions or A-level history, we will help you along the way, making each session you tutor as easy and efficient as possible. However content is not everything; simple preparation and understanding is key to success. You are the tutor and you need to prepare for your lessons as you think appropriate.

Do I need to give homework?

Homework is certainly not an OEP requirement. However, you may want to set some extra reading or some examples for pupils to work through as this will provide continuity and preparation for their next lesson. Not only will it give the pupil extra practice which may be needed for them to improve but also it will round up your lesson and give you a clear guideline on what they have learnt, as well as preparing you for the next lesson. The pupil will also have the incentive to work harder for you and continue their sessions, therefore giving you more work. Tutors will have the opportunity to provide feedback at the end of the session.

What happens if I want to cancel or reschedule a session?

If you can’t make a tutorial the first thing to do is to send a message to the OEP team. Tutors should only reschedule a tutorial in exceptional circumstances, and once tutorials are confirmed they should take place at the agreed date and time.

In accordance with our Terms and Conditions, a tutor will be given a warning for missing a lesson. The second strike (missing a lesson without good reason) will result in OEP deregistering you from the system. If you need to reschedule a tutorial outside of this time frame, please get in touch with cauyeung@oepasia.com. Consistency and reliability really matters.

What happens if a parent wants to cancel or reschedule a session?

A parent can cancel a tutorial up to 24 hours before a tutorial is due to start. If a student fails to turn up at the scheduled time, we request that the tutor contact us immediately via whatsapp/email and then stays on the lesson for 20 minutes. After this time, the tutor may leave the lesson and will be paid for 50 percent of the full lesson fee.

How do I get paid?

All our tutors are self-employed and we pay you for the lessons that you teach. When you register with us, we will ask for your bank account details. You will be paid within five working days of the beginning of the month for lessons taught during the previous month.

Do I need to register as self-employed?

Yes, as a tutor you will need to register as self-employed and declare your earnings. Please make sure you are eligible to work in the UK on a self-employed basis before applying. This may not be the case if you are from outside the EU or on a tier-4 visa and have not completed any tertiary education in the past. 

How do I take a break from tutoring?

If you want to take a break due to exams or for any other reason, please let our Tutor Services Manager, Anna Shepherd, know so that she will not bother you with requests for tutoring during this period. You are always welcome to start again, once you are available.

How does OEP ensure my safety?

The online safety of all our users is very important to us. Our site has been developed with this in mind, and we have a number of checks in place to ensure that tutors and students remain in a safe environment at all times. When you join us as a tutor, you will be able to see information on online safety in our Terms and Conditions. Problems can arise from direct contact between a tutor and student, and so we have developed significant levels of protection for you. For further details, please visit our section on <<Terms and Conditions>> and <<Privacy Policy>>.

A student or parent has asked for my private contact details?

It is very important for your own safety not to give out personal details such as email addresses, phone numbers or your skype account details; it is also strictly against our Terms and Conditions. Having direct contact with minors is an area fraught with potential danger for the tutor and is expressly forbidden in the OEP learning environment. You can to communicate easily with a student during your classroom sessions. If you are having trouble getting hold of someone, or a parent asks for your details, please just get in touch to let us know. We will communicate with the student or parent on your behalf.

Terms and Conditions

Tutor Terms and Conditions

These terms and conditions (together with the documents referred to herein) govern the relationship between you and Tute Hong Kong Limited when you apply to be or are accepted as a tutor.

Please ensure that you read these terms and conditions carefully. By applying to be a tutor, you warrant that:

  • the details on, with or as part of the tutor registration process including any documents sent to us (“Application“); and
  • any details you provide after the Application to us (for example, your profile details and resume on learn.tute.com/hk)

are complete and accurate.

Any reference to “you” or “your“, means you as a tutor or prospective tutor (as applicable).  Any reference to “we“, “us“, “our” or “Tute” is to Tute Hong Kong Limited.  Any reference to “written” includes email.

Please be aware that by applying to be a tutor, you agree to be legally bound by these terms and conditions and by the terms and conditions in the Tutor FAQs. You should retain a copy of these for future reference.

1. TERM

If we accept your Application to be a tutor, we will issue you with a written acceptance of an Application (the “Confirmation“), at which point you shall provide your Services (defined below) to us unless and until this agreement is terminated by either party giving to the other not less than 2 weeks’ prior written notice or as otherwise provided in these terms.  You acknowledge and agree that if you terminate this agreement, this is without prejudice to your obligation to fulfil any outstanding Services (defined below) for us.

2. DUTIES

2.1. On Confirmation, you shall use your best endeavours to promote our interests and, unless prevented by ill health or accident, to carrying out the following services for us:

2.1.1. Providing private, one-to-one tutoring to consumers based on the national curriculum of England and Wales via www.tute.hk (including on www.learn.tute.hk) or such other website that we specify from time to time (Our Website);

2.1.2. Providing group tutoring to a group of consumers based on the national curriculum of England and Wales via Our Website;

2.1.3. Assisting with the provision of webinars via our Website;

2.1.4. On our request, distributing and marking, homework to those you tutor which complies with or is consistent with the standards expected in the national curriculum of England and Wales to users; and

2.1.5. any other services us reasonably requests from time to time (together the “Services“).

2.2. Without prejudice to our rights and remedies at law or under this agreement, if you are unable to provide the Services due to illness or injury you shall notify us at info@oepasia.com as soon as reasonably practicable and, where possible, at least 48 hours before any scheduled tutorial. 

2.3. Without prejudice to our rights and remedies at law or under this agreement, if you wish to reschedule any tutoring, you must notify the tutee’s parent and us at info@oepasia.com at least 48 hours before any scheduled tutorial.  You must follow the procedure outlined in our Tutor FAQs (www.tuteonline.com/faq/).

2.4. You must comply with our policies and processes on child protection, strikes and other policies we may issue to you from time to time.  You must also comply with the processes outlined in our Tutor FAQs.

2.5. You shall ensure that you are available at all times on reasonable notice to provide such assistance or information as us may require.

2.6. You have no authority (and shall not hold yourself out as having authority) to bind us, unless we have specifically permitted this in writing in advance or in this agreement.

2.7. You must comply with the UK Bribery Act 2010 and the Prevention of Bribery Ordinance (Cap. 201 of the Laws of Hong Kong). Failure to do so may result in the immediate termination of this agreement.

3. FEES AND EXPENSES

3.1. On Confirmation, we will pay you such fees as may be agreed by email from time to time for Services delivered.

3.2. You acknowledge and agree that VAT is not payable by us as we are running our services in Hong Kong. We shall generate a statement on a monthly basis setting out the hours that you have worked for us during the preceding month. We will pay you within 14 days of sending you such statement.

3.3. You shall bear your own expenses.

3.4. We are entitled to deduct from any sums payable to you any sums that you may owe us or any other company in its group at any time.

4. CONFIDENTIAL INFORMATION AND OUR PROPERTY

4.1. You shall not use or disclose to any person either during or at any time after your engagement by us any confidential information about the business or affairs of us or any other company in its group or any of its business contacts, or about any other confidential matters which may come to your knowledge in the course of providing the Services. For the purposes of this clause 4, confidential information means any information or matter (howsoever disclosed) which is not in the public domain and which relates to the affairs of us or any other company in its group or any of its or their business contacts.

4.2. The restriction in clause 4.1 does not apply to:

4.2.1. any use or disclosure authorised by us in writing; or

4.2.2. any information which is already in, or comes into, the public domain otherwise than through your unauthorised disclosure.

4.3. You may disclose confidential information only to the extent required by law, by any governmental or other regulatory authority (including, without limitation,  by a court or other authority of competent jurisdiction provided that, to the extent you are legally permitted to do so, you give us as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 5.3, you take into account our reasonable requests in relation to the content of such disclosure.

4.4. All documents, manuals, hardware and software provided for your use by us, and any data or documents (including copies) produced, maintained or stored on our computer systems or other electronic equipment, remain the property of us.

4.5. You acknowledge that damages alone may not be an adequate remedy for the breach of any of the provisions of this clause 5. Accordingly, without prejudice to any other rights and remedies us may have, us shall be entitled to the granting of equitable relief (including without limitation injunctive relief) concerning any threatened or actual breach of any of the provisions of this clause 5.

5. DATA PROTECTION

5.1. You consent to us holding and processing data relating to you for legal, personnel, administrative and management purposes and in particular to the processing of any “sensitive personal data” as defined in the UK Data Protection Act 1998 relating to you including without limitation, as appropriate:

5.1.1. information about your physical or mental health or condition in order to monitor sick leave and take decisions as to your fitness for work;

5.1.2. your racial or ethnic origin or religious or similar beliefs in order to monitor compliance with equal opportunities legislation; and

5.1.3. information relating to any criminal proceedings in which you have been involved for insurance purposes and in order to comply with legal requirements and obligations to third parties.

5.2. You consent to us making such information available to other companies in its group, those who provide products or services to us (such as advisers), regulatory authorities, governmental or quasi-governmental organisations and potential purchasers of us or other companies in its group or any part of its business.

5.3. You consent to the transfer of such information outside the European Economic Area.

5.4. You will comply with the UK Data Protection Act 1998 when processing personal data relating to any of our customers and, if applicable, any employees, workers, suppliers or agents of ours.  In particular, you will:

5.4.1. only process personal data in accordance with our instructions; and

5.4.2. have in place appropriate technical and organisational measures against accidental loss or destruction of, or damage to, personal data.

5.5. The term personal data bears the same meaning it does under the UK Data Protection Act 1998 (to be construed in accordance with Directive of the European Parliament of the Council 95/46/EC (as amended or replaced from time to time),

6. INTELLECTUAL PROPERTY

6.1. You hereby assign with full title guarantee to us all existing and future intellectual property rights (including, without limitation, patents, copyright and related rights) and inventions arising from providing the Services for us including, without limitation, all intellectual property rights in and to any material or content used or uploaded on our Website. You agree promptly to execute all documents and do all acts as may, in the opinion of us, be necessary to give effect to this clause 6.

6.2. To the extent that any existing and future works cannot be assigned, you hereby grant to us a non-exclusive, irrevocable, royalty-free, world-wide, perpetual, transferable, sub-licensable licence to all existing and future intellectual property rights to allow us to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display or merge such works for any reasonable purpose us wishes to use it for.

6.3. You hereby irrevocably waive all moral rights under the UK Copyright, Designs and Patents Act 1988 (and all similar rights in other jurisdictions) which you have or will have in any existing or future works.

7. INSURANCE AND LIABILITY

7.1 You shall have personal liability for and shall indemnify us and any other company in its group for any loss, liability, costs (including reasonable legal costs), damages or expenses arising from any breach by you of the terms of this agreement, including any negligent or reckless act, omission or default in the provision of the Services.

7.2 We recommend that you maintain in force during the period of this agreement adequate insurance cover with reputable insurers.  Please contact us at info@oepasia.com if you would like us to provide you with details of a potential insurer.

8. TERMINATION

8.1. We may at any time terminate your engagement with immediate effect with no liability to make any further payment to you (other than in respect of any accrued fees or expenses at the date of termination) if you:

8.1.1. commit any gross misconduct affecting our business or any company in its group;

8.1.2. commit any serious or repeated breach or non-observance of any of the provisions of this agreement or refuse or neglect to comply with any reasonable and lawful directions of us;

8.1.3. are convicted of any criminal offence (other than an offence under any road traffic legislation in the United Kingdom or elsewhere for which a fine or non-custodial penalty is imposed);

8.1.4. are in our reasonable opinion negligent or incompetent in the performance of the Services;

8.1.5. are declared bankrupt or make any arrangement with or for the benefit of your creditors or have a county court administration order made against you under the UK County Court Act 1984;

8.1.6. are incapacitated (including by reason of illness or accident) from providing the Services for an aggregate period of 21 days in any 52-week consecutive period;

8.1.7. commit any fraud or dishonesty or acts in any manner which in our opinion brings or is likely to bring you or us or any company in our group into disrepute or is materially adverse to the interests of us or to a company in our group;

8.1.8. commit any breach of our policies and procedures; or

8.1.9. commit any offence under the UK Bribery Act 2010 or the Prevention of Bribery Ordinance (Cap. 201 of the Laws of Hong Kong).

8.2. The rights of us under clause 9.1 are without prejudice to any other rights and remedies that it might have at law or under this agreement. Any delay by us in exercising its rights to terminate shall not constitute a waiver of these rights.

9. OBLIGATIONS ON TERMINATION

Any of our property in your possession and any original or copy documents obtained by you in the course of providing the Services shall be returned to the directors at  info@oepasia.com at any time on request and in any event on or before the termination of this agreement. You also undertake to irretrievably delete any information relating to our business or any other company in its group (including where this is stored on any cloud, magnetic or optical disk or memory), and all matter derived from such sources which is in your possession or under your control outside the premises or server of us.  You agree to, on request, promptly provide a signed statement that you have complied fully with your obligations under this clause 9.

10. STATUS

10.1. On Confirmation, you will be an independent contractor for us and will refer to yourself as a tutor for us.  Nothing in this agreement shall render you an employee, worker, agent or partner of us and you shall not hold yourself out as such.

10.2. You shall be fully responsible for and indemnify us against any liability, assessment or claim for:

10.2.1. taxation whatsoever arising from or made in connection with the performance of the Services, where such recovery is not prohibited by law; and

10.2.2. any employment-related claim or any claim based on worker status (including reasonable costs and expenses) brought by you against us arising out of or in connection with the provision of the Services.

We may satisfy such indemnity (in whole or in part) by way of deduction from any payment due to you.

11. VARIATION

This agreement may only be varied by on our agreement.  We will expressly notify you when these terms have changed.

12. FURTHER ASSURANCE

At its own expense, each party shall, and shall use all reasonable endeavours to procure that any necessary third party shall, promptly execute and deliver such documents and perform such acts as may be required for the purpose of giving full effect to this agreement.

13. ENTIRE AGREEMENT

13.1. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

13.2. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

14. THIRD PARTY RIGHTS

Except as otherwise stated in this agreement, the UK Contracts (Rights of Third Parties) Act 1999 and Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) shall not apply to this agreement and no person other than you and us shall have any rights under it. The terms of this agreement or any of them may be varied, amended or modified or this agreement may be suspended, cancelled or terminated by agreement in writing between the parties or this agreement may be rescinded (in each case), without the consent of any third party.

15. GOVERNING LAW

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Hong Kong.

16. JURISDICTION

The courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Privacy Policy and Personal Data

Privacy Policy and Personal Data

Tute Hong Kong Limited is committed to protecting your privacy.  This privacy and cookies policy (together with our Terms of Use and any other documents referred to in this policy) sets out how your personal information (meaning any information about you that is personally identifiable like your name, your address, age, gender, academic qualifications, work experience, medical history, your telephone number or e-mail address and where applicable you financial or credit card details, generally referred to throughout this policy as “personal information”) will be stored and used.  Please read this policy carefully to understand our practices regarding your or, if applicable, your student’s, personal information.

Any reference to “you” or “your”, means you as a user of our website at www.tuteonline.com (“Website”).  Any reference to “we”, “us”, “our” or “Tute” is to Tute Hong Kong Limited.

This policy only applies to the collection of personal information by us and the use of that personal information by us and those whom we authorise.  It does not cover third party websites to which we provide links, nor does it cover advertisers.  They may have their own privacy policies and/or terms and conditions of use.

By clicking and checking on the ‘I accept’ tick box, you accept the terms of this policy.  Please note that we may update and amend the privacy and cookies policy from time to time and any changes will be posted on the Website.  If you do not agree with any of our policy then you should not use the Website.

WHAT INFORMATION DO WE HOLD ABOUT YOU AND HOW IS IT COLLECTED?

We may collect and process the following information about you:

  • Information that you provide, for example, by filling in forms on our Website or through our Website (for example through our application learn.tute.com which you access using our Website). This includes information provided at the time of registering to use our Website, when applying to be a tutor from our Website, subscribing to our email newsletters or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our Website.
  • Information received by us from you when conducting our tutor application process, for example, when interviewing you for a tutor position.
  • Information you provide on our application learn.tute.com which you access using our Website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys / feedback forms that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Occasionally we may receive information about you from other sources (such as references from other companies) which we will add to the personal information which we already hold about you in order to help us provide services.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

In addition, in common with many other online services, we may use “cookies” or other devices to store and sometimes track information about you. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website (see section entitled “Cookies and other such devices” below).

HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?

We use personal information about you to help us provide you with a more personalised service which is tailored to suit your needs.

Your personal information may be used by us to:

  • process any requests or applications you may make and/or provide services (including, without limitation, recruitment services);
  • provide webinars and tutorials to our customers, store such webinars and tutorials and publish such webinars and tutorials on platforms like Youtube;
  • monitor, develop and improve the Website, services and your experience;
  • ensure that content from our Website is presented in the most effective manner for you and your computer;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in any interactive features of our Website, when you choose to do so;
  • keep our Website safe and secure;
  • process and deal with any complaints or enquiries made by or about you
  • investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to the Website and using keyword triggers to investigate usage that may be inappropriate and/or
  • where you are a prize winner, to administer the competition prize and to publish or otherwise make available a list of prize winners.

Where and only where requested by you we will:

  • send you and keep you updated with information by email, telephone or mail about existing and new services and special offers from us; and/or
  • send you information by e-mail, telephone or mail about related products or services of selected third parties that may be of interest to you.

If you agree to us providing you with marketing information, you can always opt-out at a later date. To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.

WHERE DO WE STORE YOUR PERSONAL INFORMATION?

The personal information that we collect from you may be stored on servers in the European Economic Area (“EEA”), including cloud providers for example, by us using the Amazon Web Services, Inc. platform.  The personal information that we collect from you may be transferred to, and stored at, a destination in and outside the EEA. It may also be processed by staff operating in and outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your application, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy and cookies policy.  However, please note, once we transfer your personal information outside Hong Kong, it may be accessible to law enforcement and national security authorities in such jurisdiction(s).

ACCESS TO YOUR INFORMATION, AMENDING AND DELETING YOUR INFORMATION

You have the right to request a copy of the information that we hold about you (unless it is exempt in accordance with the Personal Data (Privacy) Ordinance (Cap. 486)). If you would like a copy of some or all of your personal information, please send an email to info@oepasia.com or write to us at Tute Hong Kong Limited, Room 4007 Jardine House, 1 Connaught Place, Central, Hong Kong. We are entitled to charge a reasonable fee to administer such request.

Where you register your details for certain services (for example, our email newsletter) and/or open a user account that you can then use to log on and manage your tutoring or monitor your application to be a tutor, you may change or update your user name and password or other details at any time via your account. You must make sure that you update details as soon as possible with any and all relevant changes.

We will only store your personal information for as long as we deem reasonably necessary for the purposes described in this privacy and cookies policy.    If, in the interim, you would like us to permanently delete your personal information please contact us to request this at info@oepasia.com or write to us at Tute Hong Kong Limited, Room 4007 Jardine House, 1 Connaught Place, Central, Hong Kong.

COOKIES AND OTHER SUCH DEVICES

We may obtain information about your general internet usage by using device fingerprinting and/or a cookie file which is stored on the hard drive of your computer or other similar devices. Cookies contain a small amount of information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. 

Cookies that are strictly necessary for the operation of the Website:

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of services requested by you and without them the Website cannot operate as intended.  As an example, we may use cookies to make use of e-billing services or between visits to the Website.

Other uses of cookies (where you have consented to such use):

Where you consent to us doing so, we also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages on the Website, to determine how frequently particular such pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website. 

Where you consent to us doing so, we may also use cookies and other such devices to:

  • allow you  to carry information across pages of our Website and avoid having to re-enter information;
  • within registration to allow you to access stored information;
  • help us recognise you as a unique visitor when you return to our Website;
  • help us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language);
  • speed up searches; and/or
  • within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Other cookies outside of our control:

We may from time to time use external services such as Facebook, Pinterest, LinkedIn, Twitter, Google+ or YouTube, to display certain content on our Website. We cannot prevent such websites from collecting information about your usage of their services on our Website, for example, number of plays of a video.

Like many other organisations, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of our Website and enable us to carry out actions including (but not limited to):

  • Tracking the number of visitors to our Website.
  • Monitoring the number of users on our Website at any given time.
  • Analysing popular content on our Website.

Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

See this link for how to reject or delete this cookie: http://www.google.com/intl/en/privacypolicy.html

Browser settings:

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up.  Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

You can disable cookies from applying.  Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org.

Unless you have adjusted your browser settings so that it will refuse cookies, or confirmed to us that you do not accept our cookies, our system will issue cookies when you visit our Website.

WILL WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may pass your information to other parties as follows:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
  • if Tute or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets;
  • we may pass your personal information to our employees, consultants (such as our tutors), customers and agents to administer the services provided to you by us now or in the future;
  • we may pass your information to our partners including, without limitation, Tute Education Limited, Amazon Web Services, Inc. and Cloudthing Limited to enable them to provide hosting and support services on our behalf for the purposes specified in the section “HOW DO WE USE PERSONAL INFORMATION ABOUT YOU” or otherwise in connection with the operation of our business;
  • some general statistical information about the Website user base, traffic volumes and related matters may be passed on to reputable third parties (such as our suppliers, or  partners) but these details will not include information personally identifying you; and
  • we may disclose your  personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use and/or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching the Terms of Use or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.

We  may provide third parties with aggregate, anonymised information about our users (for example, we may inform them that 500 women aged under 45 have clicked on their advertisement on any given day). We may also use such aggregate, anonymised information to help third parties reach the kind of audience they want to target..

We do not pass or sell your personal information to third persons for any other purpose than those set out above. Any marketing referred to in the section entitled “How do we use information about you?” is conducted by us on behalf of third parties and they do not have any access to your data unless you yourself choose to contact them.

Always think carefully before disclosing your personal information or other information to other users of the Website or otherwise posting your personal information on the Website. It is important that you are aware that any of your personal information or other information which you disclose to another user may then be disclosed on the Website by that user. We have no responsibility or control over the contents of communications made between users of the Website.

Security/how do we protect your information?

We endeavour to take all reasonable steps to protect your personal information. Where possible we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:

  • potentially sensitive information such as your name and address; and
  • critically-sensitive information like your credit card number.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your transmitted to our Website; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

CHANGES TO OUR PRIVACY AND COOKIES POLICY

Any changes we may make to this privacy and cookies policy in the future will be posted on this page and, where appropriate, notified to you by email.

This privacy and cookies policy was last updated on November 11th 2015.

CONTACT DETAILS:

You can email us with any questions, queries or complaints at info@oepasia.com.

LAW AND JURISDICTION

The Hong Kong courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we both retain the right to bring proceedings against each other for breach of this privacy and cookies policy in your country of residence or any other relevant country. 

This privacy and cookies policy and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.

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